1- Can I take my children along?
– Yes sure. Children ages from 3 to 14 are warmly welcomed on Tribal Monkey Tour. We provide your children with seat belt and good quality of helmet for best protection.
– We do not encourage children below 3 years old to travel on the scooter with their parents because they will not be able to fit the size of standard safety-tested helmets.
– Children Policy: please refer to Booking Terms & Conditions.
2- Should I tip my driver/guide?
It’s optional; however recommended. You should check the below questions before giving tip to your driver/guide:
– Did my guide/driver go out of his or her way to make sure I had a great time?
– Did I feel safe during the tour?
– Did I get the comfortable atmosphere?
3- Is there any extra charge/fee for private tour?
All of our tours are operated privately for even 1 people so you or your party does not need to pay any extra fee for private tour.
4- Is it possible for us to rent motorbikes and ride along for this tour as well?
We have to say sorry for this issues with liability, we do not allow our guests to drive on the tours. If you book a tour with us, you would have to ride pillion (as a passenger).
5- Can I do the food tour if I have food allergies?
Yes, you absolutely can. We would be able to accommodate your food restriction on our tour. If you decide to book a tour with us, please mention all your food restrictions in the booking form and we will prepare alternative dishes to avoid the things you cannot eat.
6- What is your Deposit and Cancellation?
Please refer to Booking Terms & Conditions
7- What happen if it rains?
If it rains lightly, there are always free raincoats along. You may put them on and enjoy Lombok in the new aspect. We will also switch the order of visited places to avoid the rain as much as possible.
Please note that deposit is non-refundable under any circumstances, except for if it’s a cancellation call from our side due to heavy rain with thunder or road flooding. So please consider well before making the booking.
When it rains during the tour: In case the rain is too heavy for us to keep going, we shall pull over and discuss if you want to wait until the rain is finished and continue or you want to stop doing the tour and go back to your hotel. In that case, we will charge you for the actual time you have spent on the tour (hourly rate).
When it’s predicted to rain before the tour: we will contact you and give you the options of the tour cancellation (please note that your deposit will not be refunded) or that you can make a tour rescheduling at other time or even switch from the current tour to another tour on our website.
8- Client Responsibility:
As Lombok is in its yearly rainy season from October – February, we hope all the guests that book any scooter tour during the period, kindly understand that it could rain anytime and hope that you can openly join us on the tours if the weather is not too bad to go out; and that be financially responsible if you cancel the tour.
9 – Do I need to pay for any meal/entrance fee?
No, you do not need to pay for any meal or entrance fee that mentioned in the tour itinerary; unless it’s clearly mentioned in the Exclusion section.